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SHIPPING & RETURNS

SHIPPING POLICY

ONLINE ORDERS

For Firearm orders we require a mail order from from the NZ police, the License must match the shipping name and account details of the sale, a Mail order form will be required to be signed by your local arms office.

In store purchases will are required for all Firearms, Firearms Parts, and ammunition's.

To order Air-soft guns from us, you will need to provide us with proof of age and ID before we can dispatch your order. We require a copy of a valid NZ ID proving you are 18+ or 16+ with a firearms licence, the ID must match the shipping name and account details of the sale

If you are collecting any Air-soft guns we will need to take a copy of your ID for the sale

 Please note  - Your ID will need to be current and valid. (We will not accept expired IDs except for passports)

   - We will only accept New Zealand IDs such as Driver’s License, Firearms License or 18+ Card.

   - We also accept all valid NZ and international passports as ID.

Once payment has been received, and all relevant ID and address information has been received your order will be shipped out, usually within 48 hours and you will then receive all relevant tracking information from us once it has been shipped 

South island orders please allow up to 5 business days once shipped to arrive

North Island orders please allow 10 business days once shipped to arrive

 

 

If you have any questions, please do not hesitate to contact us by phone on 027 7469653 or by email at sales@phantomgunsmiths.com

Phantom Gunsmiths adhere to all regulations regarding the current

New Zealand consumer guarantees act.

Refunds will occur when legally required, however we don't provide refunds if you have changed your mind about a product or service.

For agreed returns and exchanges the customer will be liable for all shipping cost.

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