SHIPPING & RETURNS
To order Air-soft guns from us, you will need to provide us with proof of age and ID before we can dispatch your order.
We require a copy of a valid NZ ID proving you are 18+ or 16+ with a firearms licence, the ID must match the shipping name and account details of the sale
If you are collecting any Air-soft guns we will need to take a copy of your ID for the sale
Please note - Your ID will need to be current and valid. (We will not accept expired IDs)
- We will only accept New Zealand IDs such as Driver’s License, Firearms License or 18+ Card.
- We also accept all valid NZ and international passports as ID.
Once payment has been received, and all relevant ID and address information has been received your order will be shipped out, usually within 48 hours and you will then receive all relevant tracking information from us once it has been shipped
South island orders please allow 2-3 days once shipped to arrive
North Island orders please allow 3-4 days once shipped to arrive
If you have any questions, please do not hesitate to contact us by phone on 027 7469653 or by email at email@example.com
RETURN & EXCHANGE POLICY
Phantom Gunsmiths adhere to all regulations regarding the current
New Zealand consumer guarantees act.
Refunds will occur when legally required, however we don't provide refunds if you have changed your mind about a product or service.
For agreed returns and exchanges the customer will be liable for all shipping cost.